Dispute resolution

  1. Disputes between users and providers may also be resolved out of court.
  2. The user may resolve a dispute with the provider regarding contractual obligations arising from purchase contracts or service contracts concluded online through the ADR system. Alternative dispute resolution and its conditions are regulated by the Act of the National Council of the Slovak Republic no. 391/2015. on an Alternative Dispute Resolution for User Disputes as amended (the "ARS Act"). Users may therefore avail of an alternative dispute resolution entity, the Slovak Trade Inspection or other entity registered in the List of Alternative Dispute Resolution Bodies held by the Ministry of Economy of the Slovak Republic, the list is available on the website http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov
  3. Proposals for alternative dispute resolution can be submitted by users according to the provisions of Section 12 of the ARS Act. The user can also use the online dispute resolution platform (RSO platform) through which the user can make a proposal for an alternative dispute resolution and is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
  4. Alternative dispute resolution may only be availed of by a user - natural person per § 2 of the ARS Act. An alternative dispute resolution only concerns a dispute between a user and a provider (seller) resulting from or related to a user contract. Alternative dispute resolution is free of charge, but the ARS may require users to pay an alternative dispute resolution fee up to an amount legally specified by the ARS.

Žilina, 01.03.2018